Ensure you are getting MTI’s Electronic Billing Statements – whitelist instruction

Ensure you are getting MTI’s Electronic Billing Statements – whitelist instruction

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If you opted into receiving electronic billing statements from us, they will be sent from automated@promptemr.com — directly from Prompt, our Electronic Medical Record (EMR) system. To ensure that your statements end up in your inbox and not in your spam folder, you can either add a new contact with automated@promptemr.com as the email address to your email provider’s address book, or you can whitelist the email address, which adds it to a special list so that emails from automated@promptemr.com will always arrive in your inbox and not be marked as spam. The steps for whitelisting an email address vary by email provider, but here are some instructions for Gmail, Outlook and Yahoo Mail, as well as instructions for how to unblock an email address on an iPhone or Android:

GMAIL:

  1. Log in to Gmail
  2. Click the Settings button, which looks like a gear, in the top-right corner of the screen
  3. Select See all settings from the drop-down menu
  4. Select the Filters and blocked addresses tab
  5. Click create a new filter
  6. Enter automated@promptemr.com in the From field (this is the email address you want to whitelist)
  7. Click create filter
  8. Check Never send to spam

OUTLOOK:

  1. Open the Outlook app
  2. Select Tools, then Rules
  3. Click New Rule
  4. Name the rule “Whitelist”
  5. Select From and enter automated@promptemr.com
  6. Select Move to from the drop-down menu, then select Inbox
  7. Click Save

YAHOO MAIL:

  1. Log in to Yahoo Mail
  2. Click the Settings icon (gear icon)
  3. Select More Settings
  4. Click Filters
  5. Click Add new filters
  6. Enter a name for your filter
  7. Under Set rules, select From as the rule and contains as the criterion for the filter
  8. Input the email address that you want to whitelist: automated@promptemr.com
  9. Under Choose a folder to move to, select Inbox
  10. Click Save

HOW TO UNBLOCK AN EMAIL ADDRESS ON AN IPHONE:

To unblock an email on an iPhone, you can follow these steps:

If you have Apple Mail:

  1. Open Settings
  2. Tap Mail
  3. Then tap Blocked
  4. Find the sender’s address (automated@promptemr.com)
  5. Swipe left and tap Unblock

If you are using the Gmail App:

  1. Open the Gmail app
  2. Tap your profile picture or initial
  3. Then tap Google Account
  4. Tap People & sharing
  5. Under Contacts, tap Blocked
  6. Find the sender’s name, then select Remove.

HOW TO UNBLOCK AN EMAIL ADDRESS IN THE GMAIL APP ON ANDROID:

  1. Open the Gmail app
  2. Find an email from the sender you want to unblock
  3. Open the email
  4. Tap the Unblock sender button at the top of the email