Health Blog

Why do we have a no show / late cancel policy?

MTI Physical Therapy is a unique business in which patients receive one-to-one care. Due to our business model, it is imperative that patients respect the time dedicated to their care. The No Show / Late Cancel policy is in place to reinforce the need for consistent care in order for a patient’s condition to improve. In order for MTI Physical Therapy to be able to continue to provide one-to-one care, we must collect these fees if a patient doesn’t show up for an appointment or cancels within 24 hours of their appointment time.